Train field technicians on the job, on the device they already use
ContinuumAR supports two training applications built on the same platform your field teams use every day. A senior engineer can guide a trainee through a live procedure on their AR smart glasses — and every session that runs, whether for training or for support, produces a recorded asset that can be used to train the next technician who faces the same situation.
Live AR training sessions
A senior engineer guides a trainee through a real procedure on their AR smart glasses — annotating the live view, talking them through each step, with both hands free to do the actual work.
Recorded session library
Every expert session — whether run for training or for live support — is recorded automatically. That library becomes the organisation's institutional knowledge, accessible for future training without the expert being present.
Knowledge that lives in senior engineers' heads — and leaves when they do
Industrial field operations run on accumulated knowledge. How a particular piece of equipment behaves under specific conditions. Which fault patterns are common on a certain site. What the correct sequence is for a procedure that the manual describes inadequately. That knowledge exists — in the heads of experienced engineers who have done the job many times.
The challenge is getting it out of their heads and into the hands of the technicians who need it. Classroom training works for generic procedures but falls short for the site-specific, equipment-specific knowledge that distinguishes an experienced technician from a capable one. Shadow training — putting a junior alongside a senior for a period — works, but it does not scale, it does not produce a reusable record, and it is only possible when both people can be in the same place at the same time.
ContinuumAR addresses this through two mechanisms. The first is live training that does not require both people to be on the same site. The second is that every live session — whether run explicitly for training or run as a support call — becomes a reusable recording. Over time, that library of recordings becomes the organisation's most accurate and up-to-date training resource.
The shadow training constraint
Traditional on-the-job training requires a senior engineer to be physically present alongside the trainee. That limits training to situations where both people can travel to the same location — which is not always possible and does not scale across distributed field teams.
The knowledge retention problem
When an experienced engineer retires or leaves, much of the tacit knowledge they carry — built over years of working on specific equipment and sites — leaves with them. Written procedures capture what to do but rarely capture the practical knowledge of how and why.
The documentation gap
Even when training does happen, it rarely produces a reusable record. The next trainee who needs the same knowledge goes through the same process again, relying on the same senior engineer's time. ContinuumAR's session recording changes that dynamic.
A senior engineer guides a trainee through a real procedure — from anywhere
A live ContinuumAR training session works the same way as a remote assistance call — because it uses the same platform. The trainee is on-site with the equipment, wearing their AR smart glasses. The trainer — who can be on the same site or on the other side of the world — connects via their Windows workstation and sees exactly what the trainee sees through the smart glasses camera.
The trainer talks the trainee through each step of the procedure and, where needed, draws annotations directly onto the live view — an arrow pointing to the correct component, a circle around the area to check, a numbered sequence overlaid on the panel. The trainee follows the guidance with both hands free to work on the actual equipment.
This is training on the real job, with the real equipment, guided by real expertise — not a simulation. The trainee builds the procedural knowledge and the physical habit at the same time, on the actual site they will be working on.
Trainee opens a session from their AR smart glasses
The trainee initiates the session from their assigned ticket on the AR device. The trainer connects from their Windows workstation. Both parties can communicate by voice throughout.
Trainer sees the trainee's live view
The trainer sees exactly what the trainee sees — the equipment, the work environment, the trainee's point of attention. They can assess what the trainee understands and where they are uncertain, without relying on the trainee's description.
Trainer annotates the live view with guidance
The trainer draws directly onto the trainee's live camera feed — marking components, indicating the correct location, sequencing steps visually. The trainee sees this overlaid on the physical equipment in front of them.
Session is recorded automatically
The full session — video, all annotations, voice, and timestamps — is recorded and stored against the ticket. The trainer does not need to do anything to capture it. The recording is available immediately after the session ends.
Recording becomes a training asset
The completed recording — an expert guiding a trainee through a real procedure on real equipment — is stored in the session library. Future trainees facing the same procedure can review it before or during their own training session.
Every expert session becomes a training record — whether it was run for training or not
This is the part of ContinuumAR's training application that accumulates value over time. Every session run on the platform — an expert resolving a fault, guiding an inspection, walking someone through a commissioning procedure — is recorded automatically. The recording captures the expert's voice, their annotations, the live view of the equipment, and the timestamp of each action.
That recording is an accurate, specific, site-relevant training asset. It shows a real expert working through a real problem on real equipment. It is more useful than a written procedure because it shows the judgement calls, the things to watch for, the points where the procedure diverges from what the manual says. And it is produced without any additional effort — the session was going to happen anyway.
Over time, an organisation using ContinuumAR builds a library of these recordings that spans their equipment base, their sites, and their fault types. New technicians can review relevant sessions before working on unfamiliar equipment. Managers can use sessions to identify gaps in standard procedures. The knowledge that previously lived only in experienced engineers' heads becomes searchable, accessible, and persistent.
Recorded automatically — no extra step
Every session is captured without any action from the trainer or trainee. The recording starts when the session starts and stops when it ends.
Full video with annotations preserved
The recording captures the live view, all AR annotations drawn by the expert, voice communication, and timestamps. The annotations are visible in the recording just as they were in the session.
Call transcript attached
Each session includes an automatically generated transcript of the conversation. The transcript makes the content of the session searchable and reviewable without watching the full video.
Stored against the ticket
Every recording is linked to the ticket it was run from — the job type, the equipment, the site. That structure makes it straightforward to find relevant sessions when training a technician on a specific piece of equipment or fault type.
Access controlled by role
Who can view which recordings is governed by the role-based access controls in your ContinuumAR account. Sensitive sessions can be restricted to specific users or teams.
A training cycle that gets more useful over time
Live training sessions and the recorded session library are not two separate features — they reinforce each other. A trainee can review relevant recordings before a live training session, arriving with a baseline understanding of the procedure. The live session itself adds the real-time guidance and the ability to ask questions. The recording of that session adds to the library for the next trainee.
Before the live session
The trainee reviews recordings of previous sessions on the same equipment or procedure type. They arrive at the live session with context — aware of the common fault points, the steps the procedure manual glosses over, the judgement calls that experienced technicians make. The trainer spends less time on basics and more time on the specific gaps in the trainee's knowledge.
During the live session
The trainer guides the trainee through the real procedure on real equipment. Annotations clarify exactly which component, exactly which location, exactly which sequence. The trainee does the work, hands free, with the trainer's guidance overlaid on what they are looking at. The session is recorded automatically throughout.
After the live session
The recording is stored against the ticket and accessible immediately. The trainee can review it to consolidate what they learned. The trainer can review it to assess where the trainee needed the most support. Operations teams can use it to identify whether the standard procedure matches how the work is actually done.
For the next trainee
The recording joins the library. The next technician who needs to learn the same procedure has access to a real session — not a staged demo, not a written procedure, but an expert guiding a real person through the real task on the real equipment. The quality of the training resource improves with every session the organisation runs.
Where ContinuumAR training is used in industrial operations
The common thread is the same in each case: specialist knowledge needs to reach a field technician who is not in the same location as the specialist who holds it.
Onboarding technicians onto new or unfamiliar equipment
A manufacturing operation introduces a new piece of equipment or brings in technicians from a different site. Rather than scheduling formal training days that pull senior engineers off their primary work, a trainer guides new technicians through the relevant procedures via ContinuumAR — on the actual equipment, on the actual site. The sessions are recorded, and the recordings serve as the reference material for future technicians working on the same equipment.
Preserving specialist knowledge before experienced engineers retire
An operations manager knows that two of their most experienced field engineers are approaching retirement. Before they leave, the organisation uses ContinuumAR to run structured training sessions — the senior engineers guiding junior technicians through the site-specific procedures they have refined over years. The recordings capture not just the steps but the reasoning, the watch-outs, the points where standard procedure diverges from what actually works. That knowledge stays in the organisation after the engineers leave.
Building a trained field workforce for a technology that changes quickly
EV technology is evolving faster than traditional field training programmes can keep up with. Charging infrastructure and battery systems differ significantly across manufacturers and generations. ContinuumAR allows OEM specialists or senior engineers to train field technicians on specific equipment remotely, with live AR guidance on the actual hardware. As new equipment variants arrive, new training sessions are run and the recordings update the library without requiring a new formal training programme.
Reducing repeat call-outs by building technician capability over time
A field service operation tracks which fault types consistently require expert escalation. For each of those fault types, they review the session recordings to understand where technician knowledge gaps are, then use targeted live training sessions to close those gaps. Over time, the number of escalations for those fault types falls — the technicians can handle them independently because they have been trained on the real fault, with real equipment, guided by a real expert.
Training questions
Common questions from operations and L&D teams evaluating ContinuumAR for field technician training.
Ask a QuestionIt is the same platform used for a training purpose — not a separate product. The live training session works identically to a remote assistance call. The recorded session library is built from the automatic recording feature that runs on every session. There is no separate training module to purchase or configure. If your organisation is already using ContinuumAR for remote assistance or field service, the training applications are available on the same account.
No. The trainer connects from any Windows workstation — they can be in a different building, a different city, or a different country. They see the trainee's live view through the smart glasses camera and guide them through the procedure remotely. This is one of the practical advantages of AR training over traditional shadow training: the trainer's location is irrelevant.
Access to recordings is governed by the role-based permissions in your ContinuumAR account. Administrators control which users can view which recordings. Sessions involving sensitive procedures or restricted site information can be limited to specific teams or individuals. The full audit log shows who accessed which recording and when.
Yes — this is one of the practical advantages of the platform. Every session run on ContinuumAR, whether initiated as a training session or as a live support call, is recorded automatically. Those recordings are stored against the ticket and accessible to users with the appropriate permissions. A support call in which an expert resolves an unusual fault is often more valuable as training material than a session run specifically for training purposes, because it reflects a real situation rather than a planned walkthrough.
Recordings are accessible from the ContinuumAR web app and can be retrieved through the AI assistant by asking about specific tickets, equipment types, or job descriptions. A technician preparing for a job can ask the AI assistant to surface the most recent sessions related to that equipment type or fault pattern. Administrators can also link specific recordings to checklist procedures, so the relevant reference material is associated with the job before the technician arrives on-site.
See a live AR training session in practice
We demonstrate a training session using your AR hardware — a trainer guiding a procedure on the device, with the recording captured automatically at the end.