Your remote experts, present in the field — without being there
ContinuumAR connects your field technicians with your most experienced engineers through AR smart glasses. The expert sees exactly what the technician sees, annotates their live view in real time, and guides them through resolution — from anywhere.
Live expert guidance, overlaid directly on the work
A technician wearing ContinuumAR-connected AR smart glasses opens a session and is connected to a remote expert within seconds. The expert receives the technician's live HD video feed — not a description, not a photo, but a real-time view of the actual equipment and the actual fault.
The expert then draws directly onto that live view. An arrow pointing to the correct component. A circle around the fault. Numbered steps overlaid on the panel. The technician sees these annotations on the physical world in front of them through their smart glasses — exactly where they need to look, with both hands free to work.
If the fault requires more than one specialist, additional experts can join the same session. If the technician needs a reference document, the expert can push it into their view. When the session ends, a complete record — video, annotations, timestamps, participants — is logged automatically.
Every part of this happens through the existing AR smart glasses your team is already using. No separate hardware. No new process to learn. One tap to connect.
From fault identified to fault resolved
The entire sequence runs through the technician's AR smart glasses. The expert needs only a Windows workstation and an internet connection.
Technician initiates a session
A single tap on the AR smart glasses interface — or a voice command — starts a ContinuumAR session. The platform connects the technician to an available expert within seconds. No scheduling, no call centre, no waiting on hold.
Expert receives the live feed
The remote expert sees the technician's live HD camera view on their workstation screen. They see the actual equipment, the actual environment, and the actual fault — not a verbal description. Both parties speak by voice throughout.
Expert annotates the live view
The expert uses their mouse to draw directly onto the technician's live feed. Arrows point to the correct component. Circles highlight the fault location. Numbered steps appear in sequence on the panel. The technician sees these overlaid on the physical work in front of them — spatially accurate, hands-free.
Additional experts join if needed
If the fault spans more than one area of expertise, the initial expert can bring a second specialist into the same session without ending the call. The technician stays connected. Multiple experts can annotate simultaneously and communicate with each other and the technician in the same session.
Session is logged automatically
When the session closes, ContinuumAR stores a complete record: the full video, every annotation, timestamps, and participant identifiers. No manual logging required. The record is available immediately for compliance reporting, quality review, or as a training resource for future technicians encountering the same fault.
What sets ContinuumAR apart
Most industrial operations already have some form of remote communication. Here is how ContinuumAR compares to the alternatives your team is likely using today.
| Capability | ContinuumAR | Phone / Video Call | Specialist On-Site |
|---|---|---|---|
| Expert sees the actual fault in real time | ✓ | Partial — via camera, no annotation | ✓ |
| Visual guidance overlaid on the physical environment | ✓ | ✗ | ✓ |
| Technician works hands-free throughout | ✓ | ✗ | ✓ |
| Multiple specialists in the same session | ✓ | Partial — audio only | ✗ — one specialist per visit |
| Available within seconds of fault identification | ✓ | Partial — if expert is available | ✗ — hours to days travel time |
| Automatic session recording and compliance log | ✓ | ✗ | ✗ |
| Works in hazardous or restricted-access environments | ✓ | Partial | ✗ — additional personnel entry required |
| Reusable as a training resource | ✓ — session recorded automatically | ✗ | ✗ |
What the remote assistance module includes
Built for the practical realities of industrial field work — variable network conditions, hands-free operation, and strict compliance requirements.
Adaptive HD video
High-definition video with automatic quality adjustment based on available bandwidth. Maintains a stable session on 4G LTE in areas with variable signal strength.
Live AR annotations
Arrows, circles, freehand lines, and text labels drawn directly on the technician's live view. Annotations persist spatially as the technician moves, maintaining their position on the physical object.
Multi-expert sessions
Multiple remote specialists can join a single session simultaneously. Each expert can annotate the live view and communicate with the technician and each other.
Document and screen sharing
The remote expert can push technical drawings, schematics, or procedure documents into the technician's view during a session for reference alongside the live guidance.
Automatic session recording
Every session is recorded in full and stored automatically — video, annotations, timestamps, and participant records — without any action required from the technician or expert.
Encrypted and access-controlled
All video and session data is end-to-end encrypted. Access is managed through role-based permissions with full audit logging across every session.
Common scenarios in industrial field operations
ContinuumAR remote assistance is used wherever expert knowledge needs to reach a field technician faster than a specialist can travel.
Production stops. The technician cannot identify the root cause. A remote expert joins a ContinuumAR session, views the live feed of the equipment, identifies the fault, and guides the technician through the correct repair sequence — without travelling to site. The session record serves as the maintenance log entry.
A technician is commissioning equipment they have not previously worked on. A remote specialist joins to see the actual installation, identify any deviation from the standard configuration, and walk the technician through each commissioning step with live annotations directly on the hardware.
In confined spaces, high-voltage areas, or classified hazardous zones where bringing in additional personnel is restricted, a single technician with AR smart glasses can have a remote expert available for live guidance throughout the work — without requiring a second person physically present in the zone.
A completed installation requires inspection by a senior engineer before returning to service. Rather than travelling, the engineer joins a ContinuumAR session, reviews the work through the technician's live camera, requests close-up views of specific areas, and provides a documented remote sign-off that is automatically timestamped and logged.
Equipment failure outside business hours. An on-call expert connects remotely via ContinuumAR from any location, provides live AR-guided assistance to the on-site technician, and resolves the fault without requiring travel — reducing the time the equipment is out of service and eliminating an unplanned site visit.
Built for AR smart glasses and HUD systems
ContinuumAR runs on purpose-built AR hardware for the field technician — smart glasses and head-up display systems that keep both hands free and maintain full situational awareness throughout the session.
The remote expert connects from a Windows workstation or laptop. No AR hardware is required on the expert side. The AR experience is entirely on the field technician's device.
Questions about remote assistance
Specific questions about how the remote assistance platform works in practice.
Ask a QuestionA video call gives the remote expert a view of the situation but no way to communicate spatially beyond words. ContinuumAR adds the ability to draw directly onto the live view — an arrow on the exact component, a circle around the fault location, numbered steps on the panel. The technician sees these on the physical object in front of them through their smart glasses. That removes the ambiguity that makes phone and video-based guidance slow and imprecise. Sessions are also automatically recorded and logged, which a standard video call is not.
No. The field technician's interface is deliberately minimal — a single tap or voice command to start a session. On AR smart glasses, the entire session can be controlled by voice, which is important in environments where touching a device is impractical. The session management and annotation tools are on the expert's workstation, not on the field device.
ContinuumAR is built for variable-bandwidth environments. If the connection degrades, the platform automatically reduces video quality to maintain the session rather than dropping it. If the connection is lost entirely, the session can be re-established once connectivity returns. The recording up to that point is preserved.
Access is controlled through role-based permissions within your organisation's ContinuumAR account. Only users with the appropriate access level can view recordings. Administrators have a full audit log of who accessed which recording and when. For organisations with specific data residency requirements, private cloud deployment options are available.
This depends on the specific device and zone classification. RealWear produces ATEX-certified variants of their smart glasses for use in classified hazardous areas. ContinuumAR runs on these devices. We recommend verifying the specific device certification against your zone requirements. Contact the team to discuss your hazardous environment requirements specifically.
See it working on your equipment
We run live demonstrations using your own AR smart glasses and a scenario from your actual field operations.