Expert guidance, delivered to the field in real time
ContinuumAR connects field technicians with remote experts through purpose-built AR smart glasses and head-up display systems. Resolve equipment issues faster, reduce costly site visits, and keep your operations running.
AR remote assistance built for industrial operations
When a field technician encounters a fault they cannot resolve alone, the traditional options are slow and expensive: call someone on the phone, wait for a specialist to travel, or guess. All three cost your operation time and money.
ContinuumAR replaces that with a direct video connection between the technician and a remote expert. The expert sees exactly what the technician sees through their AR smart glasses, speaks with them in real time, and draws visual instructions — arrows, labels, numbered steps — directly onto the live view.
The platform is cloud-based, requires no on-premise installation, and is built around the security and compliance requirements of enterprise industrial operators.
HD Live Video
The remote expert sees exactly what the technician sees, in real time, at high definition.
Live AR Annotations
Experts draw arrows, labels, and step markers directly onto the technician's live camera view.
Guided Procedures
Step-by-step AR workflows that confirm each step before the next opens. Nothing is missed.
Secure Session Logging
Every session is encrypted, automatically logged, and available for compliance reporting and training.
Ticket Management
Create, track, and link tickets across the platform. Notes, status history, activity notifications, and session recordings all live in one place per job. Export to CSV or print as PDF.
AI Assistant
A built-in conversational assistant lets you search tickets, retrieve call summaries, pull status history, and query session details using plain language — no manual navigation required.
Four ways to use ContinuumAR
Each solution addresses a distinct operational need. All four run on the same platform and share the same session data and reporting.
Remote Assistance
One-touch video calls connecting field technicians with remote experts. Live AR annotations overlay guidance directly on the technician's view. Works hands-free on AR smart glasses.
Learn more →Field Service
AR-guided work instructions walk technicians through complex procedures step by step. Expert escalation is embedded in every workflow — one tap away when a step fails. Reduces first-visit failure rates.
Learn more →AR Training
Train distributed teams anywhere using interactive AR procedures, virtual instructors, and automated skill validation. Useful for onboarding technicians onto new equipment without pulling senior engineers from their core work.
Learn more →Inspections
AR checklists guide inspectors through every step. Photos, video, and annotations are GPS-tagged and captured automatically. Compliance reports generated on-site. Remote experts can join any live inspection to consult on findings.
Learn more →Built for operations where downtime has a real cost
ContinuumAR is used across industries where equipment faults carry direct financial and safety consequences and where waiting for a specialist to travel is not a viable option.
View All IndustriesReduce production-line downtime with instant remote expert access for equipment maintenance, fault diagnosis, quality control, and on-the-job technician upskilling.
AR-guided integrity assessments, real-time expert consultation on anomalies, GPS-tagged documentation, and on-site compliance reports for pipeline and infrastructure operations.
Specialised AR support for EV charging station commissioning, battery diagnostics, and high-voltage maintenance with live expert guidance and step-by-step safety procedures.
Raise first-time fix rates for HVAC, telecommunications, and industrial equipment service teams through AR work instructions and structured expert escalation.
From first call to resolved issue in minutes
The sequence is straightforward. What changes for your field teams is the time between a problem being identified and being resolved — and the cost of getting there.
Technician connects
A field technician opens ContinuumAR on their AR smart glasses and initiates a one-touch call. An expert is connected within seconds. No scheduling, no separate login.
Expert sees what you see
The remote expert receives the technician's live HD video feed. They see the actual equipment and fault directly, without relying on the technician's verbal description of a problem they may not fully understand.
Guidance overlaid on the work
The expert draws AR annotations directly onto the technician's live view — arrows, numbered steps, caution markers. The technician follows them on the physical work in front of them, hands free.
Session logged automatically
Every session produces a complete record: video, annotations, timestamps, and participant details. Available for compliance reporting, quality review, or use as future training material.
What the platform includes
ContinuumAR covers the full operational loop — from the first call to the closed ticket. Every capability below ships as part of a single platform.
Video & AR Calling
Checklists & Workflow
Ticket Management
AI Assistant
Built for AR smart glasses
ContinuumAR runs on purpose-built Android-based AR smart glasses and head-up display systems designed for industrial field environments. These devices are engineered for hands-free operation in the conditions your teams actually work in — including hazardous areas, confined spaces, and high-mobility situations where using a phone is not practical or safe.
All sessions share the same security architecture regardless of which supported device is in use: encrypted video, role-based access control, and full session logging throughout.
Not sure which device is right for your environment? The team can advise during a demo.
See ContinuumAR working in your environment
The fastest way to evaluate the platform is a live demonstration using your own devices and a scenario from your actual operations.
Common questions
Answers to what operations and procurement teams ask before committing to a pilot.
Ask a Question See all questions →AR remote assistance connects a field technician's live camera feed to a remote expert in real time. The expert speaks with the technician and draws visual annotations — arrows, labels, numbered steps — directly onto the technician's live view through their AR smart glasses. The technician follows the guidance with both hands free on the work in front of them. ContinuumAR delivers this over any internet connection, from 4G LTE at a remote site to Wi-Fi inside a facility.
ContinuumAR runs on purpose-built AR smart glasses and head-up display systems. Currently supported devices include RealWear smart glasses and Six15 HUD systems. These are designed specifically for hands-free operation in industrial and hazardous field environments. The team can help identify the right device for your specific operational requirements during a demo.
ContinuumAR is cloud-based and requires no on-premise installation. Most teams are up and running within minutes. Enterprise deployments involving SSO, custom API integrations, or specific network configurations will take longer depending on your IT environment and the scope of integration required.
All video streams and session data are end-to-end encrypted in transit and at rest. The platform uses role-based access controls, enterprise authentication, and full session audit logging as standard. Private cloud deployment is available for organisations with specific data sovereignty or regulatory requirements. Contact the team to discuss your compliance needs specifically.
ContinuumAR is built for variable-bandwidth environments and performs reliably on a standard 4G LTE connection. The platform adjusts video quality automatically based on available bandwidth so sessions remain stable even in areas with intermittent signal. Wi-Fi, LTE, and 5G are all supported.
Yes. The platform provides REST APIs and webhook support for integration with ERP, CMMS, and field service management tools. Common integrations include SAP, ServiceNow, Salesforce Field Service, and Microsoft Dynamics. Contact the team to scope your specific integration requirements.
Yes. A live demonstration using your specific devices and a scenario from your operations is available. A structured pilot programme is also available for enterprise evaluations, allowing your team to run ContinuumAR on real field operations before a full deployment decision.
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Fill in the form and we will come back to you within one business day to schedule a live demonstration. We will use your specific devices and a scenario from your actual operations.
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