When industrial equipment faults, the clock starts immediately. The problem is rarely that nobody knows how to fix it — it's that the person who knows isn't where the fault is, and getting there takes hours.
ContinuumAR connects your remote expert to a live video feed through the technician's AR headset. They see the fault directly, draw annotations on it, run a structured diagnostic, and guide the resolution. All from wherever they are.
The session is recorded. Transcript, annotations, completed checklist — all of it sits on the ticket. The next time this fault appears, the resolution history is already there.
The fault happens. The technician on site doesn't have the expertise to diagnose it. They call someone who does. That person listens to a verbal description, tries to infer what's happening from incomplete information, and eventually decides they need to see it in person. Now you're waiting for travel.
By the time the expert arrives, whatever context the technician had in the moment is partially lost. The diagnosis restarts. And when the same fault comes back — which it tends to — the cycle repeats, because nothing from the previous visit was documented in a retrievable way.
ContinuumAR doesn't fix everything. But it does put the expert's eyes on the fault in minutes rather than hours, and it keeps a searchable record of every session so that knowledge accumulates instead of evaporating.
The technician opens the fault ticket on their RealWear or Six15 AR headset and places a call to the remote expert — all by voice, no typing, no putting down tools. The headset camera transmits what they're looking at: stable, hands-free, pointed directly at the equipment.
A diagnostic checklist can run alongside the call. Steps appear one at a time in the display, confirmed by voice. If a step raises a question they can't answer, they escalate from the same interface without breaking the session.
They connect from a Windows browser — nothing installed. They see the live HD feed from the headset and can draw on it in real time: arrows, annotations, labels that appear in the technician's field of view as they mark them. No ambiguity about which component, which connector, which side of the unit.
Before the call, they can query the AI assistant for prior sessions on this equipment. After it ends, everything — recording, transcript, checklist, snapshots — is attached to the ticket automatically.
Tell us about the equipment and fault types you're dealing with. We'll walk you through what a remote diagnostic session looks like in that context — not a generic product walkthrough.
We'll get back to you within one business day.