It's spent waiting for the right person to become available, communicating the fault description back and forth, and then re-diagnosing a problem that's come up before but wasn't properly documented the first time.
ContinuumAR puts your remote expert's eyes on the fault in minutes via a live AR headset feed. They see it directly, guide the resolution with live annotations and structured checklists, and everything from the session gets stored on the ticket. When the fault reappears, the resolution record is already there.
The expensive part is the sequence that follows. The technician on site doesn't have the depth to diagnose it alone. They reach someone who does. That person can't see the fault from a verbal description, so they hedge — ask more questions, suggest a few things to check, eventually decide they need to go in person. Now you're waiting on travel.
When the expert finally arrives, they start from scratch because whatever was communicated over the phone wasn't written down in a useful form. They fix it. They leave. Nobody documents what the actual cause was or how it was resolved. Six months later, the same fault comes back and the same sequence repeats.
ContinuumAR doesn't solve all of this. But it does compress the time to first diagnosis from hours to minutes, and it does build a searchable record of every resolution that persists past the individuals involved.
The technician opens the fault ticket on their RealWear or Six15 AR headset and calls the expert by voice — no typing, both hands on the equipment. The expert joins from a browser window and receives the live HD video feed from the headset camera, pointed at exactly what the technician is looking at.
The expert annotates the feed in real time — arrows, labels, highlights that appear in the technician's display as they draw them. A diagnostic checklist runs alongside: steps appear one at a time, confirmed by voice, responses logged automatically to the ticket.
When the call ends, the recording, transcript, completed checklist, and any snapshots all attach to the ticket automatically. The AI chatbot can retrieve this history via natural language before the next call on the same equipment — "what was the resolution last time?" — without manual searching.
Linked tickets connect recurring faults on the same equipment line. Patterns across incidents become visible, which is often where the root cause actually sits rather than in any individual fault report.
Tell us about the equipment and fault patterns that are costing you the most time. We'll walk you through what ContinuumAR looks like in that specific context — not a generic product tour.
We'll get back to you within one business day.