The technician describes what they see. The expert listens, makes a judgment call, and sends someone out — or doesn't. It's a guess dressed up as a decision.
ContinuumAR changes what that exchange looks like. The expert gets a live video feed through the technician's AR headset. They see the fault directly. They annotate it, run through a diagnostic checklist, and decide from actual evidence rather than a verbal account that might have missed the most relevant detail.
Fewer unnecessary dispatches. And when a truck does go out, the expert has already narrowed the cause — so the visit is shorter.
A truck roll that turns out to be unnecessary is an obvious cost. But there's a less obvious one: even the necessary visits tend to start from scratch. By the time the expert arrives on site, whatever was said during the initial call is half-remembered and nobody wrote it down.
So when that fault comes back six months later — and it usually does — the same sequence repeats. Same travel, same re-diagnosis, same overhead.
ContinuumAR records every session. The call, the transcript, annotations the expert drew, the checklist they ran through — all of it stays on the ticket. The AI assistant can surface a prior resolution in a natural language query before the next call even starts. Not a perfect substitute for institutional knowledge, but a reasonable facsimile of it.
Fewer dispatches, and shorter visits when they do happen. That's what most customers notice first.
They log the fault as a ticket and open it on their RealWear or Six15 AR headset. Everything from here is voice-operated — gloves stay on, hands stay on the equipment. One voice command places the call.
A diagnostic checklist can run alongside the call. Steps appear one at a time in the headset display. The technician confirms each by voice, responses log automatically. If they hit something they're unsure about, they can escalate from the same interface.
They connect from a browser — nothing installed. They receive a live HD video feed from the headset camera: exactly what the technician is looking at, stable, not a shaky handheld phone. They can draw on that feed in real time — arrows, labels, highlights that appear in the technician's field of view as they draw them.
When the call ends, the recording, transcript, completed checklist, and any snapshots all save to the ticket. The expert can also query past sessions on the same equipment before they pick up the next call.
Tell us about your field service setup — where the dispatches are happening, what equipment is involved, how the current escalation process works. We'll show you what ContinuumAR looks like in that context.
We'll get back to you within one business day.